Privacy Policy
Last updated: 20 October 2026
Who we are
Logic Edge Solutions provides managed IT, cyber security, cloud, business connectivity, hardware and custom software services. We are based in Wagga Wagga, NSW, and support businesses across Australia.
This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Depending on how you deal with us, we may collect:
• Your name, business name, email address and phone number
• Details you give us in an enquiry, support request or SMS
• Billing and account details for clients
• Information about your devices, systems and users that we need to provide IT support
• Postal or delivery details when we send or collect equipment
• Basic website usage information, such as pages visited and browser type
How we collect it
We collect information when you fill in a form on our website, email, call or text us, become a client, or when we provide services to you. Some technical information is collected automatically when you use our website.
Why we use it
We use your information to:
• Respond to your enquiries and give you quotes
• Provide, manage and support the services you have engaged us for
• Arrange hardware orders, deliveries, warranties and returns
• Send invoices and manage your account
• Let you know about changes, maintenance or security issues that affect you
• Improve our website and services
We will only send you marketing if you have agreed to it, and you can opt out at any time.
Client systems and data
When we support your business, we may be able to see information stored on your systems, including details about your staff and customers. We only access what we need to do the job, we keep it confidential, and we never use it for any other purpose.
Who we share it with
We do not sell your personal information. We only share it when needed to deliver our services, for example with:
• Software, cloud and hosting providers we use to run our business and your services
• Hardware suppliers and manufacturers, for orders and warranty claims
• Australia Post and couriers, for deliveries and equipment returns
• Our accountant and financial service providers
We may also share information if the law requires it.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, using secure systems, access controls and staff confidentiality. Some of the providers we use may store data overseas. When that happens, we take reasonable steps to make sure they protect it to a similar standard.
Cookies and website analytics
Our website uses cookies and similar tools to work properly and to help us understand how visitors use it. You can turn off cookies in your browser settings, although some parts of the site may not work as well.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Just contact us using the details below.
Questions and complaints
If you have a question or a concern about how we have handled your information, please contact us first so we can put it right:
Email: [email protected]
Phone: 02 5955 1230
Post: PO Box 5670, Wagga Wagga BC NSW 2650
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.