Service overview
Your IT, Fully Managed.
Stop reacting to IT problems and start preventing them. We manage your entire technology environment proactively, so issues get caught before they cost you time or money.
Devices, network, email, backups, security and the help desk your staff call. All looked after by one team on a predictable monthly fee.
How we help
One Team, Full Accountability
No jargon, no passing you between departments. One dedicated team gets to know your systems and takes ownership from first call to resolution.
“The same people, every time. People who already know your setup, so you never have to explain it twice.”
Key features
Proactive, In Practice
This is what proactive actually looks like. Not a buzzword, but a checklist you can hold us to.
Always On 24/7 Network Monitoring
Your network, servers and devices are watched day and night. Alerts reach us before your staff notice anything is wrong.
Scheduled Proactive Maintenance
Updates and security patches are tested and applied outside business hours, so nothing breaks mid-morning.
Automated Data Backup & Recovery
Your data is backed up automatically and we test the restore, so we know it works when you need it.
Network Design & Infrastructure
Wi-Fi, firewalls, switches and cabling set up properly for how your business actually works.
Dedicated Help Desk Support
Your staff call or email people who know your setup. Most issues are fixed remotely on the first contact.
Long Term IT Strategy & Planning
Regular reviews and a roadmap tied to your budget, so upgrades are planned rather than a surprise.
FAQs
Common questions
How much do managed services cost?
Pricing is a fixed monthly fee based on the number of staff and devices. We give you an exact figure after a free review, so there are no surprises.
Do we need to sign a long contract?
Our ongoing managed services are generally on a 12-month agreement. If you only need help with a one-off project or issue, we can do that too, with no ongoing contract. Every business is different, so we'll talk through what suits you after your free IT review.
What happens if something breaks after hours?
Monitoring runs 24/7. Critical alerts are picked up and acted on outside business hours.
Can you work with our existing IT person?
Yes. Our Co-Managed IT service is designed for businesses that already have IT staff and need extra support.
How long does onboarding take?
Most businesses are fully onboarded within one to two weeks, depending on size. Urgent issues are handled from day one.